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Help & FAQs

Welcome to our Help Center.
Here you can find answers to the most common questions about our products, orders, shipping, and services.

If you cannot find your answer here, feel free to contact us anytime.

1. Products & Compatibility

Q: How can I confirm if the part fits my machine?

A: Please provide the part number, machine model, or product photos. Our team will help you confirm compatibility quickly.

Q: Are your parts original or aftermarket?

A: We supply OEM-quality and aftermarket parts, depending on your needs and budget.

Q: Do you support multiple brands?

A: Yes, we supply parts for brands such as Komatsu, Caterpillar, Volvo, Kubota, Yanmar, and more.

2. Pricing & Orders

Q: How can I get a quotation?

A: You can send us your inquiry via email or WhatsApp with:

  • Part number
  • Quantity
  • Destination country

👉 We usually respond within 12–24 hours.

Q: Do you have minimum order quantity (MOQ)?

A: MOQ depends on the product. Small trial orders are acceptable.

Q: Can I get a discount for bulk orders?

A: Yes, we offer better pricing for large quantities and long-term cooperation.

3. Payment

Q: What payment methods do you accept?

A: We accept:

  • Bank Transfer (T/T)
  • PayPal (for small orders)
Q: Is my payment secure?

A: Yes, all payments are processed through secure and reliable channels.

Q: Do you support multiple brands?

A: Yes, we supply parts for brands such as Komatsu, Caterpillar, Volvo, Kubota, Yanmar, and more.

4. Shipping & Delivery

Q: Do you ship worldwide?

A: Yes, we support global shipping.

Q: How long is the delivery time?

A:

  • In-stock parts: 3–7 days
  • Large or special orders: 7–15 days

(Depending on destination and logistics method)

Q: Who pays for customs duties?

A: Buyers are responsible for customs duties and taxes in their country.

5. Warranty & Returns

Q: Do you offer a warranty?

A: Yes, we provide a limited warranty depending on product type. Please refer to our Warranty Policy page for details.

Q: What should I do if there is a problem with the product?

A: Please contact us with:

  • Order number
  • Photos or videos
  • Description of the issue

👉 We will review and provide a solution as soon as possible.

6. Technical Support

Q: Can you help identify parts?

A: Yes, our team can help you match the correct parts based on your machine information.

Q: Do you provide installation guidance?

A: We can offer basic technical support and suggestions when needed.

7. About Cooperation

Q: Do you work with distributors or wholesalers?

A: Yes, we welcome long-term B2B cooperation worldwide.

Q: Can you provide customized solutions?

A: Yes, we can support custom sourcing and bulk supply solutions.

Still Need Help?

If you didn’t find your answer, contact us directly:

Email: post@fuge8.com
WhatsApp: (+86)181-2674-5330

👉 Our team will respond within 12–24 hours.

Build With YEM

Industrial Engine and Parts, Over 25 Years Of Experience.

 

 

Contact Us

Building 5, No. 36 Zhuji Road, Tianhe District, Guangzhou

(+86) 181-2674-5330
post@fuge8.com